2025 Workforce Management GVPAD – RTM/WFM Representative or Associate

Philip Morris International(9 months ago)

Quezon City, PhilippinesOnsiteFull TimeJunior$47,792 - $64,681 (estimated)Workforce Management

About this role

A Real Time Management Representative/Associate at Concentrix supports intraday operations for call center programs to ensure client expectations and scheduling standards are met. This entry-level role is part of the workforce management function and is based in Quezon City (Cebu Arcenas opening).

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Required Skills

Scheduling
Intraday Management
Agent Coaching
Reporting
Microsoft Office
IEX
CMS
Monitoring
Escalation
Communication

Qualifications

Bachelor's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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