2026 Training and Quality GVPCW

Philip Morris International(2 months ago)

Quezon City, PhilippinesOnsiteFull TimeTrainee$39,385 - $54,252 (estimated)Quality Assurance

About this role

The Quality Evaluator is an entry-level role responsible for assessing the quality of customer interactions (calls, chat, email) and contributing insights to improve program performance. The role operates within a contact center environment and supports stakeholders by maintaining program knowledge and ensuring adherence to quality standards.

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Required Skills

Call Monitoring
Quality Assurance
Reporting
Calibration
Process Auditing
Program Knowledge
Communication
Microsoft Office
Multitasking
Detail Oriented

Qualifications

Bachelor's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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