QA Consultant- Quality Service
Bill Gosling Outsourcing(1 month ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing works within the company's customer service outsourcing operations to assess and maintain quality standards across client processes. The role focuses on evaluating customer interactions (telephone, email, and chat) against predefined guidelines to ensure consistent service quality and high internal scores.
Required Skills
- Quality Assurance
- Call Monitoring
- Email Monitoring
- Chat Monitoring
- Feedback Writing
- Calibration
- Productivity Tracking
- Client Training
- Communication
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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