Quality Analyst - Quality Service - Lumen
Bill Gosling Outsourcing(2 months ago)
About this role
A Quality Assurance (QA) Analyst at Bill Gosling Outsourcing evaluates the quality of associate interactions with customers across calls and email to ensure adherence to company policies and service standards. The role supports development and implementation of call center quality processes and contributes to improving the overall customer experience. The position is within a global outsourcing firm specializing in customer care, sales, and financial services.
Required Skills
- Call Monitoring
- Email Monitoring
- Auditing
- Quality Assurance
- Statistical Analysis
- Process Improvement
- Training Delivery
- Reporting
- Communication
- Customer Service
Qualifications
- High School Diploma or Equivalent
- College Diploma or University Degree
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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