Advanced Support Manager

Multiverse(29 days ago)

HybridFull TimeManager$130,263 - $170,576 (estimated)Operations

About this role

The Advanced Support Manager at Multiverse drives high-quality customer support by managing and developing a team focused on efficient issue resolution and elevated client satisfaction. This role involves setting performance expectations, enhancing team capabilities, and facilitating collaboration with Customer Success and Tech teams to address client needs. Additionally, the manager will leverage data analytics to improve support workflows and expand the team in alignment with the company's global growth strategies.

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Required Skills

Team Management
Performance Management
Client Issue Resolution
Stakeholder Collaboration
Project Management
Data Analysis
Customer Support Tools
Written Communication
Verbal Communication
Continuous Improvement

+5 more

About Multiverse

multiverse.io

Multiverse is an upskilling platform focused on enhancing tech skills for the workforce of the future. The company specializes in delivering professional apprenticeships that aim to boost productivity and develop talent in AI and technology sectors. By fostering an environment where technology skills unlock potential, Multiverse prepares individuals for dynamic job opportunities in an evolving job market.