Advisor Client Care and Service Hub
Absa Bank(1 month ago)
About this role
The Client Care and Service Hub Advisor handles day-to-day customer interactions for Retail, Business Banking, CIB and Wealth customers via a centralized service hub. The role supports the Hub Supervisor/Team Leader in delivering a high-quality service catalogue and helping to upscale the Hub into a Centre of Excellence.
Required Skills
- Customer Service
- Call Handling
- Complaint Handling
- Quality Assurance
- Telesales
- Process Improvement
- Project Management
- Teamwork
- Digital Literacy
- English
+4 more
Qualifications
- HSC (3 Main Subjects)
- CPD Certificate
- Proficiency Certificate
About Absa Bank
absa.co.zaWith Absa's Digital Banking services, you can open a bank account, get a loan, or sign up for internet banking quickly and easily.
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