AI Conversation Designer
Intercom(15 days ago)
About this role
An AI Conversation Designer at Intercom focuses on optimizing the Fin AI agent to improve AI-driven customer service and overall customer experience. The role operates within the Support organization and partners closely with Customer Support, GTM, and R&D to shape how Intercom’s AI is used across customer conversations. This is a hybrid position contributing to scalable AI-enhanced support for thousands of customers.
Required Skills
- Conversation Design
- Prompt Engineering
- AI Configuration
- Automation
- Data Analysis
- Rapid Prototyping
- Feature Testing
- Troubleshooting
- Collaboration
- Knowledge Management
+2 more
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.