AI Conversation Analyst - Graduate/Early Career Opportunity

AnyVan(28 days ago)

HybridFull TimeJunior$83,653 - $111,472 (estimated)Operations

About this role

The AI Conversation Analyst at AnyVan is responsible for optimizing AI-powered customer interactions via voice and chat. This graduate or early-career role involves analyzing real customer conversations to ensure AI agents sound human, follow policies, and handle complex customer journeys effectively. The analyst will translate insights into actionable improvements for AI prompts and work collaboratively with product and engineering teams to enhance performance, reduce escalation rates, and ensure the AI aligns with business changes. Strong analytical skills and a genuine interest in AI and automation are essential for success in this role.

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Required Skills

AI Conversational Design
Customer Interaction
Data Analysis
Pattern Recognition
Emotional Intelligence
Strong Communication
Systems Thinking
Problem Solving
Detail Orientation
Continuous Improvement

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About AnyVan

www.anyvan.com

AnyVan is a European online marketplace that connects users with delivery, transport, and removal services through a network of transport partners who bid for their jobs. Founded in 2009, the platform offers a range of services including home removals, van hire, self-storage, and car transport. Customers appreciate AnyVan for its user-friendly interface and competitive pricing, making logistics solutions more accessible and efficient. With a strong focus on sustainability, the company aims to reduce wasted transportation miles while providing reliable services.