Analyst, PSC Workforce Management - Tempe, AZ or East Hanover, NJ
Jack and Jen Child Care Center(1 month ago)
About this role
The Analyst, PSC Workforce Management supports daily workforce operations for Novartis’ Patient Support Center, contributing to the center’s multi-channel, multi-site service level and productivity goals. This onsite individual helps advance PSC performance and culture while working from the Phoenix/Tempe or East Hanover, NJ locations.
Required Skills
- Forecasting
- Scheduling
- Attendance Tracking
- Adherence Monitoring
- Reporting
- Root Cause Analysis
- WFM Platforms
- ACD Platforms
- CRM
- Productivity Monitoring
+1 more
Qualifications
- Bachelor's Degree
About Jack and Jen Child Care Center
diversityemployment.comDiversity Employment is a free job board that connects jobseekers with diverse and inclusive, equal‑opportunity employers. The site aggregates searchable job listings and employer information to help underrepresented candidates find career opportunities and help employers reach diverse talent. Focused on promoting workplace inclusion, it positions itself as a go‑to resource for candidates and organizations seeking equitable hiring. The platform also maintains an active social presence to share opportunities and resources with its community.
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