Workforce Manager
Acquire(1 month ago)
About this role
A Workforce Manager at Acquire Intelligence is a senior operational leader within the contact center organization, providing oversight of workforce planning activities across one or more sites and serving as a primary interface with client and internal leadership. The role supports operational performance and strategic growth through data-informed oversight and cross-functional collaboration.
Required Skills
- Workforce Planning
- Forecasting
- Reporting
- Analytics
- Schedule Management
- Attendance Management
- Team Leadership
- Stakeholder Management
- Excel VBA
- SQL
+2 more
Qualifications
- Bachelor’s Degree
- Six Sigma
- Lean
- COPC
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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