Workforce Manager
Wolt - English(2 months ago)
About this role
The Workforce Manager at Wolt shapes and optimizes contact center schedules to balance employee satisfaction with operational efficiency across multiple countries. The role partners with planning and intraday teams to support high-performing customer service operations and drive improvements in forecasting, compliance, and scheduling accuracy. It sits within an international, fast-paced environment focused on continuous improvement and standardizing best practices.
Required Skills
- Schedule Development
- Time-Off Management
- Forecasting
- Workforce Analytics
- Adherence Monitoring
- Cross-Functional
- Continuous Improvement
- WFM Tools
- Excel
- Communication
+1 more
About Wolt - English
wolt.comWolt is a Finnish‑founded on‑demand delivery platform that connects customers with local restaurants, grocery stores and retailers, promising fast deliveries (typically around 30 minutes) via its mobile app. It operates across many countries—primarily in Europe and nearby markets—running a logistics network of couriers and merchant partnerships to handle ordering, payment and last‑mile delivery. Known for a user‑friendly app and wide local selection, Wolt joined the DoorDash family after acquisition while continuing to focus on local convenience and merchant support.
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