Assistant Manager
OCBC Bank(1 month ago)
About this role
A Contact Centre Assistant Manager at a leading Singapore bank contributing to the organisation's customer service and transformation goals. The role is positioned within the contact centre and supports delivery of consistent, high-quality service across channels while fostering team development and operational improvement.
Required Skills
- Phone Support
- Email Support
- Chat Support
- Complaint Resolution
- Performance Metrics
- Process Improvement
- Compliance
- MS Office
- Chinese Word-Processing
- Multilingual Communication
+2 more
Qualifications
- HKSI Type 1 RA
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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