Associate Manager, Customer Service

Greenlight Financial Technology(7 days ago)

HybridFull TimeManager$105,282 - $138,311 (estimated)Customer Service

About this role

The Associate Manager, Customer Service at Greenlight leads a team of Customer Service Specialists focused on internal support ticket operations, account verifications, and maintaining case quality. The role supports regulatory compliance and ensures smooth account operations while balancing team development and performance management. This position reports to the Senior Customer Service Associate Manager and aligns with Greenlight’s mission to help parents raise financially smart kids.

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Required Skills

People Management
Coaching
Performance Management
Quality Assurance
Identity Verification
Account Operations
Regulatory Compliance
Reporting
Process Improvement
CRM

+3 more

Qualifications

High School Diploma

About Greenlight Financial Technology

greenlightcard.com

Greenlight is a consumer fintech that offers a kid-focused debit card and companion mobile app designed to teach children money management. The platform gives parents tools to automate allowances and chores, set spending limits and merchant controls, and monitor transactions in real time. It also includes savings goals and custodial investing features so kids can learn saving and basic investing with parental oversight. Families use Greenlight for its child-friendly cards, app-driven controls, and emphasis on hands-on financial education.