Associate Manager, Customer Success
2K(1 month ago)
About this role
The Associate Manager of Customer Success oversees daily operations of the customer success team, guiding supervisors and frontline staff while supporting senior leadership initiatives. The role focuses on improving team efficiency, customer satisfaction, and service quality by developing policies, processes, and training materials. The position also involves collaborating with other departments and producing reports and insights for leadership.
Required Skills
- Performance Management
- Team Leadership
- Coaching
- Data Analysis
- Policy Development
- Process Improvement
- Training Development
- Customer Satisfaction
- Issue Resolution
- Compliance
+8 more
Qualifications
- Bachelor’s Degree
- 7+ Years Experience
About 2K
2k.com2K is a global video game publisher that produces and markets interactive entertainment across consoles, PC, and mobile. It publishes titles in today’s most popular genres — shooters, action, role‑playing, strategy, sports, casual, and family entertainment — and is known for major franchises such as NBA 2K, WWE 2K, Borderlands, BioShock, and XCOM. Working with internal and external development studios, 2K supports live services, DLC, and post‑launch content with a focus on high production values and community engagement.
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