Customer Success Specialist - Product Specialist
SimplePractice(1 month ago)
About this role
The Customer Success Specialist (Product Specialist) at SimplePractice is a frontline role focused on delivering a world-class experience to clinicians using the platform. The position supports the company’s mission to improve access to quality care by helping providers succeed in private practice and contributing feedback to improve products. This is a full-time hourly (non-exempt) role that may include overtime and non-traditional hours, including evenings and weekends.
Required Skills
- Inbound Support
- Email Support
- Chat Support
- Phone Support
- Troubleshooting
- Problem Solving
- Escalation
- Onboarding
- Knowledge Management
- Collaboration
+8 more
Qualifications
- Bachelor's Degree
About SimplePractice
simplepractice.comSimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.
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