Customer Success Specialist - Product Specialist

SimplePractice(1 month ago)

RemoteFull TimeJunior$774,000 - $1,202,000Customer Success

About this role

SimplePractice is hiring a Customer Success Specialist (Product Specialist) to join its Customer Success team and help ensure a high-quality experience for clinicians using its practice-management platform. The role supports the company’s mission of improving access to care by working directly with customers and contributing to overall product and service quality. This is a full-time hourly (non-exempt) position with overtime opportunities and requires flexibility for nontraditional business hours during peak seasons.

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Required Skills

Customer Support
Inbound Support
Email Response
Chat Support
Phone Support
Troubleshooting
Issue Escalation
Onboarding
Knowledge Base
Interdepartmental Collaboration

+8 more

Qualifications

Bachelor's Degree

About SimplePractice

simplepractice.com

SimplePractice is a HIPAA‑compliant EHR and practice management platform built for therapists and other health & wellness professionals. Used by 225,000+ clinicians, it centralizes scheduling, documentation, billing and insurance claims, secure telehealth, and a client portal across web and mobile. The product emphasizes ease of use, data security, and integrations to help solo practitioners and small practices manage appointments, notes, payments, and compliance, with a free trial to get started.