Customer Support Specialist

Lodgify(2 months ago)

HybridFull TimeMedior$86,156 - $115,148 (estimated)Customer Support

About this role

The Customer Support Specialist at Lodgify serves as an expert user of the Lodgify platform, helping property owners and managers leverage the software to build their accommodation websites and grow their vacation rental businesses. Based in Barcelona within an international scale-up, the role focuses on guiding customers in making the most of Lodgify’s features. The position offers flexibility to work from home, comprehensive benefits, and a multicultural work environment. It contributes directly to customer success and product improvement through close interaction with users.

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Required Skills

Customer Support
Technical Support
Issue Resolution
Troubleshooting
Technical Diagnosis
Customer Satisfaction
Communication Skills
Problem Solving
Attention To Detail
Time Management

+10 more

About Lodgify

lodgify.com

Lodgify is a vacation rental software platform that helps property owners and managers build direct-booking websites and manage reservations. It provides a customizable website builder with an integrated booking engine, a channel manager to sync listings and availability across Airbnb/Booking.com/VRBO, and a centralized reservation system with payment processing. Lodgify also offers tools for automated messaging, pricing and availability management, reporting, and integrations with property-management services and third‑party apps. The product targets individual hosts and small-to-mid sized property managers looking to increase direct bookings and streamline operations.

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