Senior Manager - Customer Care
M-KOPA(26 days ago)
About this role
M-KOPA is seeking a Senior Manager of Customer Care to develop and execute customer-centric strategies across multiple channels, leading diverse teams to deliver excellent service at scale. The role involves overseeing operations, continuous improvement initiatives, stakeholder management, and driving performance in a fast-paced, digital-first environment.
Required Skills
- Customer Strategy
- Omnichannel Management
- Performance Metrics
- Team Leadership
- Process Optimization
- Data Analytics
- BPO Operations
- Workforce Management
- Quality Assurance
- Stakeholder Management
About M-KOPA
www.m-kopa.comM-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.
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