Associate, Real Time Management

Philip Morris International(5 months ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$47,985 - $64,930 (estimated)Workforce Management

About this role

An Associate, Real Time Management is a workforce management role focused on coordinating real-time operations and communication between centralized and site teams in a contact center environment. The position supports operational continuity through reporting, stakeholder coordination, and adherence to staffing schedules across shifts.

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Required Skills

Communication
Excel
PowerPoint
Computer Literacy
Shift Work
Stress Management
Learning Agility

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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