Associate Support Representative

Braze(3 days ago)

HybridFull TimeJunior$50,000 - $64,400Customer Support

About this role

Brasze is seeking an Associate Support Representative to act as a product expert and primary contact for customer inquiries, solving technical issues and guiding best practices to ensure a positive customer experience. The role involves diagnosing issues, supporting product adoption, and collaborating with cross-functional teams. It is a part of their global customer support organization, contributing to customer satisfaction and product success.

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Required Skills

HTML
CSS
APIs
SQL
Customer Support
Troubleshooting
Communication
SaaS
Mobile Technology
Product Knowledge

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.

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