Associate Technical Support Engineer - Voice process
ChargePoint(4 days ago)
About this role
This role involves providing support for escalated customer issues related to home charging solutions for electric vehicles. The person will be responsible for case management, customer communication, technical troubleshooting, and performance management, supporting frontline agents and contributing to operations.
Required Skills
- CRM
- Troubleshooting
- Customer Service
- Technical Support
- Communication
- Problem Solving
- Escalation Management
- Support Metrics
Qualifications
- BA or Bcom or BBA
About ChargePoint
chargepoint.comChargePoint is a leading electric vehicle (EV) charging company that operates one of the world’s largest networks of charging stations across the U.S., Europe and Australia. It designs and sells charging hardware for homes, businesses and fleets and provides cloud-based software, network services and a mobile app for station management, payments and driver access. ChargePoint partners with property owners, fleets, automakers and utilities to deploy, monitor and scale charging infrastructure. Its platform emphasizes interoperability, roaming and analytics to help accelerate EV adoption and reduce transportation emissions.
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