Associate/Senior Associate, Customer Experience

Headout LI(2 years ago)

RemoteFull TimeJunior$48,486 - $65,151 (estimated)Customer Experience

About this role

The Associate, Customer Experience at Headout is a remote-first role supporting guests across calls, emails, and chat as part of the customer operations team. The role focuses on delivering excellent, consistent experiences for customers while working with internal teams to resolve issues. This position is open to candidates across India and emphasizes ownership, attention to detail, and continuous improvement.

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Required Skills

Customer Service
Multitasking
Communication
Process Improvement
Detail Oriented
English Fluency
Organization
Problem Solving
Shift Flexibility
Global Experience

About Headout LI

headout.com

Headout is an online marketplace for tours, attractions, events and experiences that helps travelers and locals discover and book curated activities worldwide. The platform aggregates expert‑led tours, landmark tickets, shows and local experiences, offering instant mobile tickets, last‑minute availability and discounted prices. Headout partners with local operators to provide streamlined bookings and skip‑the‑line options across many destinations. Users choose Headout for convenient, mobile-first booking and a wide selection of curated experiences at competitive prices.