Customer Experience Associate

Rain(2 months ago)

HybridFull TimeJunior$59,134 - $78,927 (estimated)Customer

About this role

A Customer Experience Associate at Rain is responsible for being the primary point of contact for customers, assisting them through email, chat, and phone support to resolve issues and enhance their understanding of Rain’s financial services. The role requires troubleshooting account and transaction-related problems, collaborating with internal teams across Operations, Compliance, and Product, and documenting customer interactions in Zendesk. The ideal candidate will have 3-5 years of experience in customer support, particularly in fintech, and will actively seek to improve customer experience and team efficiency.

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Required Skills

Customer Support
Communication Skills
Problem Solving
Attention to Detail
Zendesk
Cross-Functional Collaboration
Empathy
Flexibility
Proactive Mindset
Financial Services Knowledge

About Rain

www.rain.xyz

Rain is a financial technology company that specializes in stablecoin-powered cards and payments infrastructure. Their platform offers a comprehensive suite of APIs that empower businesses to issue stablecoin-backed cards, facilitate global transactions, and provide digital wallet solutions with speed and compliance. With a focus on creating modern financial experiences, Rain serves fintech companies, neobanks, and developers, enabling them to integrate seamless payment solutions across more than 150 countries. Founded in 2021, Rain is committed to transforming the financial landscape through innovative technology and robust support for its partners.