Backup Care Specialist
Care.com(24 days ago)
About this role
A Backup Care Specialist at Care.com is a frontline customer support role focused on helping members access backup care services for children and adult dependents. The position operates in a hybrid call-center environment in Dallas and supports Care.com's mission to connect families with quality care through its platform.
Required Skills
- Customer Service
- Call Center
- Phone Support
- Active Listening
- Detail Orientation
- Time Management
- CRM
- Data Entry
- Provider Outreach
- Research
Qualifications
- Associate's Degree
- Bachelor's Degree
About Care.com
care.comCare.com is an online marketplace that connects families with caregivers — including babysitters, nannies, tutors, pet sitters, senior caregivers, and housekeepers. The platform offers searchable local provider profiles with reviews and optional background checks, plus employer services such as HomePay for nanny payroll and tax support. It also features job listings, resources, and tools to simplify hiring and managing in‑home care. Care.com’s mission is to make it easier for families to find better care, operating across multiple countries to serve both care seekers and providers.
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