Backup Care Specialist
Care.com(7 days ago)
About this role
A Backup Care Specialist at Care.com is a frontline client-facing representative supporting members enrolled in corporate backup care programs for children, dependents, and adult loved ones. The position is hybrid and based in Dallas, with member interactions handled via phone, web, chat, and email.
Required Skills
- Customer Service
- Eligibility
- Documentation
- Research
- CRM
- Call Center
- Communication
- Time Management
- Keyboarding
- Analytics
Qualifications
- Associate's Degree
- Bachelor's Degree
About Care.com
care.comCare.com is an online marketplace that connects families with caregivers — including babysitters, nannies, tutors, pet sitters, senior caregivers, and housekeepers. The platform offers searchable local provider profiles with reviews and optional background checks, plus employer services such as HomePay for nanny payroll and tax support. It also features job listings, resources, and tools to simplify hiring and managing in‑home care. Care.com’s mission is to make it easier for families to find better care, operating across multiple countries to serve both care seekers and providers.
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