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Customer Care Representative I at AvidXchange, Inc. - ApplyBlast

Customer Care Representative I

AvidXchange, Inc.

9 months ago

Charlotte, NC

Hybrid

Full Time

Junior

3 applicants

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About this role

The Customer Care Representative at AvidXchange is a frontline member of the Service team responsible for handling customer inquiries via phone, email, and chat and ensuring satisfactory resolution. The role supports customer success by educating users, providing basic product training, and following case management processes while contributing to contact center goals and metrics. This position offers development and benefits within a company that emphasizes a connected, growth-minded, and customer-obsessed culture.

Skills

About AvidXchange, Inc.

avidxchange.com

Headquarters

Charlotte, North Carolina, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.