Customer Care Representative I

AvidXchange, Inc.(1 month ago)

HybridFull TimeJunior$59,514 - $79,208 (estimated)Customer Service

About this role

The Customer Care Representative at AvidXchange is a frontline member of the Service team responsible for handling customer inquiries via phone, email, and chat and ensuring satisfactory resolution. The role supports customer success by educating users, providing basic product training, and following case management processes while contributing to contact center goals and metrics. This position offers development and benefits within a company that emphasizes a connected, growth-minded, and customer-obsessed culture.

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Required Skills

Customer Facing
Troubleshooting
Case Management
Process Administration
Problem Resolution
Customer Education
Product Training
CSAT
Quality Assurance
Productivity

+6 more

About AvidXchange, Inc.

avidxchange.com

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.