Customer Support Representative, Bilingual

FloSports(22 days ago)

RemoteFull TimeJunior$40,000 - $46,000Customer Service

About this role

FloSports is looking for a bilingual Customer Support Representative to serve as the first point of contact for customers, providing support through phone and email, troubleshooting technical issues, and collaborating across departments to ensure a seamless customer experience. The role involves problem-solving in a fast-paced, sports-centric environment while handling platform usage guidance and account management.

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Required Skills

Customer Service
Troubleshooting
Communication
Problem Solving
Technical Support
Bilingual
OTT Platforms
CRM
Software
Teamwork

About FloSports

www.flosports.tv

FloSports is a premier live sports streaming platform that offers over 100,000 live events annually across a variety of sports, including wrestling, football, and cycling. The platform provides on-demand replays, real-time stats, game clips, and original content to enhance the viewing experience for sports enthusiasts. With multiple dedicated channels and subscription options, FloSports caters to diverse audiences looking to access their favorite sports anytime, anywhere. Users can also benefit from exclusive content, athlete profiles, and comprehensive league standings through their subscriptions.

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