Billing Tech Support Specialist (B2B SaaS)

Prompt Health(2 months ago)

RemoteFull TimeJunior$46,852 - $63,437 (estimated)Success

About this role

The Billing Tech Support Specialist at Prompt is responsible for providing expert support for the company's billing software to clients via email, focusing on RCM and customer inquiries. This role involves triaging support tickets, collaborating with engineering on issue resolution, and proactively enhancing the customer experience by identifying product improvement opportunities. A solid background in medical billing, particularly in physical therapy, is essential, along with strong analytical and communication skills to drive customer satisfaction in a fast-paced B2B SaaS environment.

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Required Skills

Customer Support
RCM Knowledge
Medical Billing
Technical Troubleshooting
Ticket Triage
Communication Skills
Analytical Mindset
Problem Solving
MS Excel
Multitasking

+4 more

Qualifications

Medical billing background required
Physical Therapy billing strongly preferred

About Prompt Health

www.promptemr.com

Prompt Health is a comprehensive software platform designed specifically for physical and rehabilitation therapy clinics. It aims to enhance clinic operations by providing user-friendly technology that leads to improved patient and staff satisfaction, as well as increased profitability. With its modern tools and solutions, Prompt Health helps clinics transition from outdated systems to more effective, streamlined processes, ensuring that healthcare providers can deliver the best possible care to their patients.