Call Center Operations Analyst
American Automobile Association(6 days ago)
About this role
Join our team as a Call Center Operations Analyst, focusing on optimizing service delivery within a membership and insurance call center. The role involves data analysis, process improvement, and cross-department collaboration in a remote setting. It offers a chance to contribute to a leading organization dedicated to legendary member service.
Required Skills
- Genesys Cloud
- Workforce Management
- Database Management
- Project Management
- Performance Monitoring
- Excel
- Access
- Microsoft Office
- Capacity Planning
- Process Improvement
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