Call Center Rep Lead - Switchboard (3pm-1130pm Tues/Wed off)
Clinical Careers Page(2 months ago)
About this role
Lead in Bell Hospital's call center overseeing the call center representatives to ensure timely, accurate patient communications across all channels. The role provides leadership, coaching, and back-up coverage to maintain service levels during the night shift. It also serves as a liaison with clinic managers and clinical staff to support scheduling and patient access.
Required Skills
- Leadership
- Call Center
- Customer Service
- Communication
- Documentation
- Training
- Mentoring
- Scheduling
- Reporting
- Data Entry
+3 more
Qualifications
- High School Graduate or GED
- 4+ years of leadership experience in a Call Center
- Associates Degree in Communications, Business or Health Care Administration (Preferred)
About Clinical Careers Page
kansashealthsystem.comThe University of Kansas Health System is a nonprofit academic medical center headquartered in Kansas City, Kansas, providing comprehensive inpatient and outpatient care across Kansas and the Midwest. It delivers advanced specialty services — including an NCI‑designated cancer center, Level I trauma care, transplantation, cardiology, neurosurgery, orthopedics and comprehensive stroke care — supported by research and training through its affiliation with the University of Kansas Medical Center. The system emphasizes complex, referral‑level care and innovation, holds Joint Commission accreditation and Magnet nursing recognition, and operates multiple locations and patient access options across the region.
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