Claims Customer Experience Specialist
Reserv(1 year ago)
About this role
Reserv is a venture-backed insurtech building AI and automation to simplify and improve the insurance claims experience. The Customer Experience Specialist supports customers throughout their claims journey, serving as a key point of contact to ensure a smooth, positive experience. The role sits within a fast-growing, evolving organization focused on modernizing claims operations.
Required Skills
- Customer Service
- Claims Support
- Phone Support
- Chat Support
- Email Support
- Insurance Claims
- Active Listening
- Written Communication
- Problem Solving
- CRM
+9 more
Qualifications
- High School Diploma
- Claim Adjuster License
About Reserv
reserv.comReserv is a technology-driven claims operations partner for Managing General Agents (MGAs) that builds "Data Advantages" to improve insurance outcomes. It combines the simplicity and scale of a third‑party administrator (TPA) with the control and expertise of an in‑house team, delivering data‑driven claims processing and operational support. In 2025 Reserv raised a $41M Series B to accelerate product innovation and meet growing customer demand for modern claims solutions.