Client Advocate II (Virtual-East Region)

Toshiba Global Commerce Solutions - External(1 month ago)

HybridFull TimeMedior$81,958 - $109,661 (estimated)Client Services

About this role

The Client Advocate II oversees support and service delivery for mid-sized or moderately complex client accounts, ensuring operational performance and adherence to program standards. The role builds and maintains client relationships, acts as the primary point of contact for service incidents, and coordinates technical escalations. It also supports financial forecasting, reporting, and contributes to process improvements and mentoring of junior advocates.

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Required Skills

Account Management
Escalation Management
SLA Monitoring
Reporting
Forecasting
Vendor Management
Procurement
Invoicing
Inventory Management
Project Support

+10 more

Qualifications

Bachelor's Degree
5+ Years Experience

About Toshiba Global Commerce Solutions - External

toshiba.com

Toshiba America (TAI) provides energy, industrial, and electronics solutions across the U.S., including power systems, infrastructure technologies, and semiconductor products. The company emphasizes innovation and sustainability, delivering clean-energy generation, grid and industrial infrastructure, and advanced semiconductor components. TAI combines engineering, manufacturing and system-integration services to support utilities, industrial customers, and electronics manufacturers with turnkey solutions and lifecycle support. Customers rely on Toshiba for deep technical expertise, global R&D, and a portfolio aimed at accelerating decarbonization and digital transformation.

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