Client Experience Manager (Weekends Required, Flexible Hours) (B2B SaaS)

The Client Experience Manager at Prompt is responsible for providing weekend support to clients, particularly during biweekly software release cycles, by managing incoming inquiries, troubleshooting issues, and collaborating with engineering teams to resolve problems. This role requires a deep understanding of the product, strong communication skills, and the ability to prioritize and handle technical inquiries related to both clinical and billing aspects of the platform. The position emphasizes proactive engagement with customers, ensuring their satisfaction, and contributing to ongoing process improvements within the support system.