Client Experience Manager (Weekends Required, Flexible Hours) (B2B SaaS)

Prompt Health(3 months ago)

HybridFull TimeManager$65,000 - $95,000Success

About this role

The Client Experience Manager at Prompt is responsible for providing weekend support to clients, particularly during biweekly software release cycles, by managing incoming inquiries, troubleshooting issues, and collaborating with engineering teams to resolve problems. This role requires a deep understanding of the product, strong communication skills, and the ability to prioritize and handle technical inquiries related to both clinical and billing aspects of the platform. The position emphasizes proactive engagement with customers, ensuring their satisfaction, and contributing to ongoing process improvements within the support system.

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Required Skills

Client Support
Troubleshooting
Communication Skills
Process Improvement
Software Knowledge
Weekend Availability
Analytical Mindset
Adaptability
Team Collaboration
Customer Satisfaction

+6 more

Qualifications

Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA

About Prompt Health

www.promptemr.com

Prompt Health is a comprehensive software platform designed specifically for physical and rehabilitation therapy clinics. It aims to enhance clinic operations by providing user-friendly technology that leads to improved patient and staff satisfaction, as well as increased profitability. With its modern tools and solutions, Prompt Health helps clinics transition from outdated systems to more effective, streamlined processes, ensuring that healthcare providers can deliver the best possible care to their patients.

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