Client Operations Manager
Ethos Life(1 month ago)
About this role
The Client Operations Manager will lead a team responsible for delivering high-quality policy servicing and customer support across the policy lifecycle. The role is accountable for team performance, operational excellence, and ensuring compliant, customer-first experiences while partnering cross-functionally to resolve systemic issues and scale operations. The manager will balance day-to-day execution with strategic improvement initiatives and coach team members to drive measurable results.
Required Skills
- People Leadership
- Coaching
- Performance Management
- Hiring
- Onboarding
- Escalation Management
- Policy Servicing
- Documentation
- Customer Communication
- Metrics Monitoring
+7 more
Qualifications
- Bachelor’s Degree Preferred
About Ethos Life
ethos.comEthos is a U.S.-based digital life insurance company that offers instant online quotes and affordable term, whole, and indexed universal life policies. The platform emphasizes a fast, user-friendly buying experience — including no-exam options and same-day coverage — enabled by streamlined digital underwriting. Founded in 2016 (headquartered in Austin with an office in San Francisco), Ethos works with partner carriers, serves customers across the U.S., and has earned industry recognition and strong customer ratings.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Ethos Life
Similar Jobs
Manager, Member Services – Medication Access & Support Programs
Maven Clinic(1 month ago)
Technical Support Engineer Manager
HackerRank(1 month ago)
Resolution Specialist Team Leader
Wing Assistant(14 days ago)
Manager, Invest Operations
SoFi(1 month ago)
Manager, Customer Care - APAC
Campus Opportunities(29 days ago)
Client Happiness Team Lead, Servicing
Domino Data Lab(12 days ago)