Client Retention Coordinator
Dun & Bradstreet(1 month ago)
About this role
The Client Retention Coordinator at Banfield Pet Hospital is a customer-facing role focused on supporting clients enrolled in Wellness Plans and representing the company in client communications. This remote position emphasizes compassionate engagement, clear communication about plan terms, and coordination with hospital teams as needed.
Required Skills
- Customer Service
- Client Education
- Negotiation
- Call Documentation
- Payment Collection
- Empathy
- Communication
- Time Management
- Problem Solving
- Computer Skills
Qualifications
- Associate's Degree Preferred
- 1 Year Customer Service Experience Required
About Dun & Bradstreet
dnb.comDun & Bradstreet provides commercial data, analytics, and insights that help organizations meet sales and marketing goals, manage global supply chains, and mitigate credit risk. Backed by nearly two centuries of business data, D&B offers authoritative company intelligence, standardized firmographics, risk scores, and identifiers to support customer acquisition, supplier management, and compliance. Their platforms and APIs deliver global coverage and analytics to power finance, procurement, and go-to-market decision-making. Businesses rely on D&B for scalable, data-driven solutions that improve operational and strategic performance.
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