Client Retention Specialist (Remote)

Beyond Finance(12 days ago)

Grand Rapids, MIOnsiteFull TimeJunior$38,000 - $40,000Customer Success

About this role

A Retention Specialist at Beyond Finance is a client-facing role on the Customer Success team focused on supporting clients enrolled in the company’s financial hardship programs to encourage continued participation and successful outcomes. The role contributes to client loyalty and the company’s mission to help individuals become debt-free.

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Required Skills

Retention
Sales
Collections
CRM
Empathy
Active Listening
Negotiation
Deescalation
Problem Solving
Multitasking

+3 more

Qualifications

High School Diploma
Associate Degree
Bachelor's Degree

About Beyond Finance

beyondfinance.com

Beyond Finance is a technology-enabled debt relief firm that helps consumers move beyond debt by negotiating with creditors, arranging debt-settlement and consolidation programs, and offering access to debt-relief loans. It combines personalized financial assessments with a data-driven platform and licensed counselors to design affordable repayment plans, reduce balances, and lower interest for clients nationwide. The company provides ongoing account management, credit education, and works with financial partners to streamline enrollment and payouts. Consumers choose Beyond Finance for hands-on negotiation support, transparent fees, and measurable savings.