Client Service Operations Manager

Brighton Jones(4 days ago)

Seattle, WAOnsiteFull TimeManager$100,000 - $130,000Client Experience Operations

About this role

The Client Service Operations Manager at Brighton Jones is an individual contributor who supports client-facing teams by enabling scalable, consistent client experiences across the firm. The role sits at the intersection of technology and operations, focused on enablement, change management, and maintaining firmwide playbooks and knowledge. This position reports to the Senior Director, Client Experience Operations and contributes to firm growth and operational consistency.

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Required Skills

Training Content
Playbooks
SOPs
Change Management
Communication Plans
Process Optimization
KPI Tracking
Cross-Functional Collaboration
Documentation
Technology Adoption

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Qualifications

Bachelor's Degree

About Brighton Jones

brightonjones.com

Brighton Jones is a wealth management and financial planning firm that provides fiduciary advice and integrated financial services to individuals, families, entrepreneurs, and foundations. They combine investment management with tax-aware planning, estate and retirement strategies, and family-office-style coordination delivered by a multidisciplinary team and financial coaches. The firm emphasizes long-term, personalized planning, transparency, and technology-enabled service to help clients navigate complex financial lives.