Client Service Specialist (UK)

capital.com(1 month ago)

HybridFull TimeJunior$49,743 - $66,963 (estimated)Customer Support

About this role

This role provides front-line support to clients of a leading digital asset trading platform, handling inquiries and issues across chat, email, and phone. The position focuses on guiding users through platform features and KYC processes while ensuring a positive client experience. You will help improve the product by collecting and relaying client feedback and maintaining strong communication with internal teams. The job is based in Sofia within a dynamic, fast-growing fintech environment.

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Required Skills

Client Support
Customer Service
Live Chat Support
Email Support
Phone Support
KYC Assistance
Platform Training
Client Relationship Management
Customer Satisfaction
Feedback Analysis

+6 more

About capital.com

capital.com

Capital.com is a fintech trading platform that enables retail and institutional clients to trade a wide range of instruments—stocks, ETFs, forex, indices, commodities and cryptocurrencies—via CFDs and supported underlying markets. It provides web and mobile apps with advanced charting, real‑time market data, AI-driven insights and risk‑management tools alongside commission‑free pricing and competitive spreads. Regulated across multiple jurisdictions (including the UK, EU and Australia), Capital.com also emphasizes trader education and analytics to make markets more accessible to a global user base.