Specialist I, Client Support

Grow Therapy(12 days ago)

RemoteFull TimeJunior$50,000 - $50,000Customer Support

About this role

A Customer Support Specialist at Grow Therapy advocates for clients and therapists, helping users navigate the platform and resolving technical issues. The role supports Grow’s mission to expand access to mental healthcare by educating customers, handling inquiries via phone and live chat, and surfacing product insights to improve the platform.

View Original Listing

Required Skills

Troubleshooting
Customer Support
Live Chat
Phone Support
Problem Solving
Empathy
Product Feedback
Insurance Knowledge
Metrics Oriented
Communication

About Grow Therapy

growtherapy.com

Grow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.