Client Success Team Lead

TTEC Digital(27 days ago)

HybridFull TimeManager$127,719 - $167,046 (estimated)Client Success

About this role

The Client Success Team Lead at TTEC Digital in Bogota oversees a team of Client Success Managers while also directly managing a portfolio of low-touch and tech-touch clients. The role balances leadership responsibilities with hands-on client work to ensure high satisfaction, strong retention, and measurable outcomes. The position operates within an AI-enabled customer experience environment, collaborating across consulting, software, and technology services. This hybrid role also serves as an escalation point and a key liaison between the team and senior leadership.

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Required Skills

Team Leadership
Talent Acquisition
Onboarding
Performance Management
Coaching
Process Improvement
Workflow Design
KPI Tracking
Data Analysis
Client Management

+15 more

About TTEC Digital

ttecdigital.com

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.