Customer Success Manager, Data Solutions
G2(1 month ago)
About this role
The Customer Success Manager, Data Solutions at G2 is responsible for retaining revenue through collaborative relationships with clients, guiding them to fully utilize their G2 data subscriptions. This role involves consulting customers on best practices, tracking their progress towards goals, and identifying upsell opportunities while fostering partnerships with account management and sales teams. The ideal candidate should have a background in customer-facing SaaS roles and a strong understanding of data solutions, along with effective communication and project management skills.
Required Skills
- Customer Success
- Relationship Management
- Consultative Selling
- Revenue Retention
- Client Advocacy
- Project Management
- Communication Skills
- Technical Issue Resolution
- API Knowledge
- Organizational Skills
+4 more
About G2
www.g2.comG2 is a leading platform for business software and services reviews that helps organizations evaluate software solutions based on user ratings and social data. The platform provides comprehensive reviews for various categories, including CRM, ERP, HR, CAD, PDM, and marketing software. G2 aims to empower businesses to make informed decisions by offering insights into the performance and user experiences of different software products. With a strong community of users contributing their feedback, G2 facilitates transparency and trust in the software selection process.