Customer Support Specialist
HighlightTA(26 days ago)
About this role
A Customer Support Specialist at Neon One acts as the first point of contact for customers, providing assistance through phone, live chat, and ticketing systems. The role requires troubleshooting software issues, documenting support requests using Zendesk, and acting as a Subject Matter Expert for specific products. The Specialist must effectively communicate with customers, escalate issues when necessary, and collaborate with internal teams using tools like Jira while adhering to established service level agreements.
Required Skills
- Customer Support
- Troubleshooting
- Zendesk
- Jira
- Communication Skills
- Empathy
- Problem-Solving
- Attention to Detail
- Time Management
- Documentation
+5 more
Qualifications
- High school diploma or equivalent required
About HighlightTA
highlightta.comHighlightTA is a talent acquisition firm that provides on-demand talent solutions for businesses. They specialize in integrating expert partners directly into client teams, offering services such as strategic leadership, project-based recruitment, and complete talent function management. With a focus on flexibility and cost-effectiveness, HighlightTA helps companies streamline their hiring processes while ensuring access to top-tier talent. Their data-driven approach allows for tailored solutions that align with specific business goals.
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