Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!

Prompt Health(2 months ago)

RemoteFull TimeJunior$55,196 - $74,113 (estimated)Success

About this role

The Clinical Technical Support Specialist at Prompt provides expert assistance to customers in the rehab therapy sector through an email support channel, quickly resolving inquiries and enhancing the customer experience. This role involves triaging support tickets, escalating issues to the relevant teams, and maintaining a deep understanding of Prompt's software offerings. With a background in clinical roles, the specialist will contribute to the Customer Experience Team by promoting customer satisfaction and identifying opportunities for product improvement.

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Required Skills

Email Support
Customer Questions
Triage Tickets
Escalation Management
Engineering Support
Product Knowledge
Customer Satisfaction
Experience Improvement
Analytical Skills
Troubleshooting

+5 more

Qualifications

Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc.)

About Prompt Health

www.promptemr.com

Prompt Health is a comprehensive software platform designed specifically for physical and rehabilitation therapy clinics. It aims to enhance clinic operations by providing user-friendly technology that leads to improved patient and staff satisfaction, as well as increased profitability. With its modern tools and solutions, Prompt Health helps clinics transition from outdated systems to more effective, streamlined processes, ensuring that healthcare providers can deliver the best possible care to their patients.