Complaints Analyst
Block(29 days ago)
About this role
Square Financial Services (SFS) is Block’s FDIC-insured banking arm providing deposit and lending solutions to small businesses. The Complaints Analyst will join a fully remote SFS team focused on maintaining high-quality customer experiences and supporting regulatory compliance. The role contributes to improving processes and outcomes by working closely with legal, compliance, and product teams.
Required Skills
- Complaint Review
- Categorization
- Investigation
- Response Drafting
- Legal Escalation
- Trend Analysis
- Collaboration
- CRM
- Communication
- Problem Solving
+3 more
Qualifications
- Bachelor's Degree (Preferred)
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.