Complaints Adviser
LE001 AQA Education(1 day ago)
About this role
AQA is seeking a Complaints Adviser to support and resolve customer complaints, ensuring fair outcomes and high-quality service. The role involves investigating complex issues, liaising with stakeholders, and managing case loads within a fast-paced environment. It offers opportunities to develop expertise in complaint handling while contributing to customer satisfaction and operational improvements.
Required Skills
- Customer Service
- Complaint Handling
- Investigation
- Communication
- Stakeholder Management
- Data Entry
- Empathy
- Time Management
- Discretion
- Regulatory Compliance
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