Lead, Complaints Management & Insights
Convera(6 days ago)
About this role
The Lead, Complaints Management and Insights is a strategic role overseeing the end-to-end complaints lifecycle and converting customer feedback into actionable insights to strengthen operational performance and ensure regulatory compliance. The role partners with senior stakeholders across Operations, Risk, Compliance, Legal, Product and Data to drive systemic improvements. This position is hybrid (onsite two days per week) and requires candidates to have the legal right to work without visa sponsorship.
Required Skills
- Complaints Handling
- RCA
- Regulatory Engagement
- Stakeholder Management
- Data Analysis
- MI Reporting
- Power BI
- Snowflake
- Excel
- SLA Monitoring
+1 more
About Convera
convera.comConvera is a global FX and cross-border payments specialist that helps more than 26,000 businesses manage foreign‑exchange risk and streamline international receipts and payments. The company combines payment rails, hedging and treasury solutions to secure more value in every cross‑border transaction and reduce exposure to currency volatility. Convera serves corporates and institutions with a technology‑driven platform, global network, and compliance capabilities to simplify multi‑currency flows and improve operational efficiency.