Complaints & Patient Engagement Lead

The Complaints & Patient Engagement Lead at Montu UK is responsible for managing the formal complaint process, investigating patient and stakeholder complaints, and ensuring compliance with healthcare regulations in both clinical and pharmacy environments. This role involves collaborating with diverse teams to identify root causes, implement corrective actions, and prepare for audits while providing patient support and guidance on quality-related issues. The position requires strong leadership, analytical skills, and experience in quality assurance within the healthcare sector.