Complaints & Patient Engagement Lead
Montu(2 months ago)
About this role
The Complaints & Patient Engagement Lead at Montu UK is responsible for managing the formal complaint process, investigating patient and stakeholder complaints, and ensuring compliance with healthcare regulations in both clinical and pharmacy environments. This role involves collaborating with diverse teams to identify root causes, implement corrective actions, and prepare for audits while providing patient support and guidance on quality-related issues. The position requires strong leadership, analytical skills, and experience in quality assurance within the healthcare sector.
Required Skills
- Complaints Investigation
- Data Analysis
- Documentation
- Medication Quality Support
- Patient Support
- Governance Coordination
- Audit Preparation
- Quality Checks
- Compliance Monitoring
- Action Plan Development
+17 more
About Montu
www.montu.ukMontu is a modern lifestyle brand that focuses on providing users with high-quality, stylish, and functional products designed to enhance everyday living. The company emphasizes innovation and sustainability, ensuring that their offerings are both practical and environmentally friendly. Their diverse range of products caters to a variety of needs, appealing to a broad audience. Montu is dedicated to delivering exceptional customer experiences through thoughtful design and superior craftsmanship.