Complaints Manager
Translation Empire(11 months ago)
About this role
A mid-senior level managerial role within customer service focused on the complaints function. The position is office-based in DHA Sector F, Rawalpindi, and centers on maintaining service quality, compliance with contractual standards, and delivering performance insights to stakeholders.
Required Skills
- Complaint Handling
- Data Analysis
- Excel
- SLA Management
- KPI Monitoring
- Root Cause Analysis
- Reporting
- Process Improvement
- Team Management
- Coaching
+2 more
About Translation Empire
translation-empire.pkTranslation Empire is a certified translation services provider that emphasizes quality and customer satisfaction. With a team of qualified translators and experienced project managers, the company guarantees accuracy and timely delivery for all translation projects, ensuring that they meet ISO 9001 and 45001 standards. Utilizing advanced CAT tools, Translation Empire offers a wide range of translation services while also providing certificates of accuracy for their work.