Contact Center Agent – Voice Support
Advance Auto Parts(1 month ago)
About this role
The Voice Support Agent is a customer-facing phone role serving as the first point of contact for customers and store team members. The position emphasizes delivering high-quality customer interactions and supporting overall customer satisfaction. Candidates must reside in the Eastern Time Zone to be eligible.
Required Skills
- Verbal Communication
- Active Listening
- Call Handling
- Order Management
- Billing Support
- Shipping Inquiries
- De-escalation
- Case Management
- Problem Solving
- Typing Speed
+2 more
Qualifications
- High School Diploma or GED
- ASE Preferred
About Advance Auto Parts
advanceautoparts.comAdvance Auto Parts is your source for quality auto parts, advice and accessories. View car care tips, shop online for home delivery, or pick up in one of our 4000 convenient store locations in 30 minutes or less.
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