Contact Center - AM
OCBC Bank(2 months ago)
About this role
A Customer Service Executive (Contact Center Agent) at OCBC serves as the first point of contact for customers, helping them navigate their financial needs and access the bank's products and services. The role focuses on delivering personalized, empathetic service to drive customer satisfaction and loyalty while supporting the bank's transformation into a future-ready organisation. It offers career development, learning opportunities, and a supportive team environment.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Complaint Resolution
- Cross Selling
- Product Knowledge
- Teamwork
- Empathy
Qualifications
- Degree or Diploma (Any Field)
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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